Part-Time Relationship Banker I

Responsibilities

• Promptly and accurately perform member transactions and requests, via in person and on the phone, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and setting up online and mobile banking, and submitting new membership and loan applications.
• Demonstrate a knowledge of Credit Union products, services, policies, and procedures, including promotions and special offers, during member and employee interactions.
• Offer additional support to our Call Center when needed.
• Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.
• Maintain the privacy and confidentiality of Credit Union members and employee account and business information.
• Identify and communicate areas for continual improvement of business processes to support efficiency.
• Participate in branch outreach events and be an ambassador of USALLIANCE by participating in local community and SEG events.
• Absorb and assist with vault / ATM custodian role.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year cash handling experience.
• Great people skills with “can do” attitude and high energy level.
• Ability to multitask - manage multiple priorities and systems.
• Work independently and cooperatively with other credit union team members and departments.
• Strong communication, attention to detail, and active listening skills.
• Previous banking &/or contact center a plus.
• Bilingual (English/Spanish) is a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year cash handling experience.
• Previous banking &/or contact center a plus.
• Bilingual (English/Spanish) is a plus.

Skills

• Excellent customer service skills.
• Knowledge of Credit Union products and services.
• Ability to handle multiple tasks simultaneously.
• Attention to detail.
• Effective communication skills.

Benefits

• Competitive salary.
• Opportunities for professional development and career growth.
• A collaborative and inclusive work environment.
• Paid Time Off, Wellness Time & Paid Federal holidays.
• 401K with 6% match.
• High Performance Culture.

Pay

Compensable travel time when traveling to alternative branch sites.

The base hourly range for this position is $20.86-$25.03, exclusive of fringe benefits or potential incentives.

If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience.

In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer.

Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.

We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes.

Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.