Relationship Banker I - Part Time 20 hour - Louisville

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The goal is to create meaningful personal connections with customers, improve their financial wellness, and offer personalized customer service.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs.
• Handles customer inquiries regarding products and services and fulfills basic servicing requests.
• Develops relationships with customers and remains well-informed about their relationship with the bank.
• Edits customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
• Aids branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations.
• Identifies customer needs and provides appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

Skills and Competencies

• Adheres to policies, procedures, and guidelines.
• Assists customers with digital banking offerings.
• Handles multiple priorities simultaneously.
• Oversees large sums of cash.
• Strong customer focus and relationship-building skills.