Relationship Banker I - Montgomery AL: Norman Bridge Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a focus on results, dedication to quality, strength, and integrity. This position offers an opportunity for growth, development, and upward mobility, particularly for those with prior teller, limited banking, or retail sales experience.

Responsibilities

• Provides an exceptional customer experience on the cash line and on the phone, handling transactions and fulfilling basic servicing requests.
• Identifies ways to meet customer needs and assists in resolving customer service inquiries.
• Develops relationships with customers, staying informed about their financial needs and educating them on standard consumer products and digital solutions.
• Aids branch and team members in resolving customer issues and refers customers to internal experts for more complex needs.
• Adheres to bank processes and procedures, completes delegated duties, and reports operational risks.
• May conduct outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.
• Tracks and reports hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person, on the phone, and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills