Relationship Banker I - Edgewater Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, enhancing financial wellness, and building meaningful relationships with customers.

Responsibilities

• Handle transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests.
• Develop relationships with customers and stay informed about their banking activities.
• Provide education on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer service inquiries.
• Refer customers to internal experts for more complex financial needs.
• Adhere to bank processes and procedures, including following up on assigned tasks and reporting operational risks.
• Identify customer needs and provide appropriate guidance and perspective about Regions’ solutions.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills in person, on the phone, and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills

Benefits

Regions offers a comprehensive benefits package including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, associate volunteer program, and more. For more information, visit this link.