Relationship Banker I - East Ridge Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, managing transactions, and assisting customers in achieving their financial goals.

Responsibilities

• Handle customer transactions such as deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking needs and preferences.
• Provide education on standard consumer products and digital solutions, including mobile, online, and ATM offerings, to enhance customer convenience.
• Aid branch and team members in resolving customer issues and refer complex needs to internal experts.
• Comply with bank processes, procedures, and regulations, including following assigned duties and reporting operational risks.
• Identify customer needs and provide guidance on Regions' solutions, potentially conducting outbound calls to educate customers on emerging technologies.
• Track and report hours worked, eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Handling cash and processing cash transactions.
• Effective communication in person, on the phone, and through electronic channels.
• Using a computer frequently, including typing and sustained attention to a monitor.
• Standing and walking for extended periods.
• Lifting up to twenty (20) pounds.

Skills and Competencies

• Adherence to policies, procedures, and guidelines.
• Assistance with digital banking offerings.
• Handling multiple priorities simultaneously.
• Overseeing large sums of cash.
• Strong customer focus and relationship-building skills.

Pay and Benefits

The starting salary range for this position is $37,621.05 USD to $44,536.00 USD, with a target of $40,828.53 USD. Benefits include paid vacation/sick time, 401K with company match, medical, dental, and vision coverage, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and volunteer programs. For more details, visit this link.

Location

The position is located at East Ridge, 4334 Ringgold Road, Chattanooga, Tennessee.