Relationship Banker I - East Athens Branch - Athens AL

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The primary responsibility is to provide exceptional customer service, improve financial wellness, and build meaningful personal connections with customers.

Responsibilities

• Handle customer transactions such as deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services, and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Develop relationships with customers and stay informed about their banking needs.
• Provide education on standard consumer products and digital solutions, including mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues and refer complex needs to internal experts.
• Adhere to bank processes, procedures, and regulations, including completing tasks delegated by the Branch Manager.
• Identify customer needs and provide appropriate guidance on Regions' solutions.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs.
• Track and report hours worked in excess of 40 per week, eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills