Relationship Banker I - Oxford Eastgate Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, enhancing financial wellness, and building long-term relationships with customers.

Responsibilities

• Handle transactional needs such as deposits, withdrawals, payments, and other teller transactions.
• Answer customer inquiries regarding products and services, and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Develop relationships with customers, stay informed about their banking history, and educate them on standard consumer products and digital solutions.
• Aid branch and team members in resolving customer issues and refer customers to internal experts for more complex needs.
• Comply with bank processes and procedures, follow applicable laws and regulations, and manage operational risks.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs, tracking hours worked and eligible for overtime.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication in person, on the phone, and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills

Benefits

Regions offers a comprehensive benefits package including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability coverage, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program. For more details, visit this link.