Relationship Banker I - Collins

About the role

The Relationship Banker I role at Regions is designed for individuals with a focus on results, dedication to quality, strength, and integrity. This position offers an opportunity for growth, development, and upward mobility, particularly for those with prior teller, limited banking, or retail sales experience.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs.
• Handles customer inquiries regarding products and services and fulfills basic servicing requests.
• Develops relationships with customers and educates them on standard consumer products and digital solutions.
• Aids in customer problem resolution by assisting branch and fellow team members with basic tasks.
• Refers customers to an internal team of experts for more complex financial goals and needs.
• Adheres to bank processes and procedures, completes duties delegated by the Branch Manager, and ensures sound banking practices.
• Identifies customer needs and provides appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Communicate in person, on the phone, and through electronic channels
• Use a computer on a frequent basis, including typing and sustained attention to a monitor
• Walk and stand for extended periods of time
• Lift up to twenty (20) pounds

Skills and Competencies

• Adhere to policies, procedures, and guidelines
• Assist customers with digital banking offerings
• Handle multiple priorities simultaneously
• Oversee large sums of cash
• Strong customer focus and relationship-building skills

Pay and Benefits

The pay range for this role is job-specific and serves as a market reference for compensation decisions. Factors affecting pay include experience, skills, knowledge, contribution, job location, and performance. Benefits offered include paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program. For more information, visit this link.