Relationship Banker I

Job Description

We’re committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

Essential Duties And Responsibilities

• Share and recommend the bank's full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources
• Ensure that individual goals are met through required levels of in-person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
• Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)' consumer loan portfolio(s)
• Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
• Perform other duties and responsibilities as assigned

Qualifications

• Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients and other employees in the organization
• Embrace a team-centric approach to collectively help our customers in an ever-evolving and fast-paced banking environment
• Coach and lead the branch team according to process and protocol in the absence of an AFCM
• Education and/or Experience: HS Diploma/GED, One year customer-facing and goal-oriented experience
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment. Please refer to (http://mortgage.nationalwidelicensing.org) for more information
• Computer Skills: MS Office programs
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge