Relationship Banker I

About the role

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model. We take great pride in being recognized as a Top Place to Work.

Responsibilities

• Greeting and welcoming customers courteously, identifying their financial needs and providing excellent service.
• Meeting assigned customer service and sales goals while recommending appropriate solutions and referring to product specialists when necessary.
• Completing customer requests, including account openings, maintenance, and routine transactions such as deposits and withdrawals, check cashing, etc.
• Maintaining and balancing cash drawers, reconciling discrepancies to ensure accuracy.
• Complying with bank operations and security procedures, participating in dual-control functions and maintaining customer traffic surveys.
• Developing and deepening customer relationships by efficiently resolving issues and enhancing knowledge of bank products and services.
• Following all bank security, compliance, and established policies and procedures.

Requirements

• A high school diploma or equivalent with 1-3 years of related cash handling customer-facing experience.
• Enjoyed assisting customers in retail stores, restaurants, etc.
• Exceptional customer service skills.
• Strong communication skills who easily engages with people.
• Proven cross-selling experience.
• Make relevant product recommendations that will benefit the customer.
• A dedication to detail and efficiency.
• Takes pride in delivering accurate and timely work that enhances the customer experience.
• Strong computer and math skills, with a commitment to confidentiality.
• Utilizes technology effectively to streamline processes while safeguarding sensitive information.
• A high level of accountability, teamwork, and a growth mindset.
• Actively seeks feedback and collaborates with others to drive continuous improvement in both personal and team performance.

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Pay

The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change.