Relationship Banker I

About the role

We are seeking a dynamic Relationship Banker I to join our Retail Banking team. In this role, you'll be the face of nbkc, building lasting relationships with our customers and providing them with exceptional banking experiences.

Responsibilities

• Engage with Customers: Open and process new deposit accounts, providing insightful information on our products and services.
• Drive Sales: Actively sell, cross-sell, and refer bank products and services to meet individual, branch, and bank goals.
• Deepen Relationships: Identify customers’ financial needs and offer tailored solutions, enhancing their banking experience.
• Ensure Excellence: Deliver top-notch customer service across all channels, in-person, phone, and digital.
• Maintain Accuracy: Operate a cash drawer with precision, processing transactions efficiently and balancing cash drawers daily.
• Stay Compliant: Adhere to all procedural and regulatory guidelines, ensuring audit quality and compliance.
• Be a Team Player: Collaborate with colleagues to achieve common goals and support branch operations.
• Flexibility: Be willing to work at any nbkc branch location as needed.

Requirements

• High school diploma or GED required.
• 2–3 years of previous banking experience.
• Excellent customer service abilities, strong knowledge of Microsoft Office applications, and a team-oriented mindset.
• Familiarity with retail banking products/services and banking regulations/compliance is preferred.

Skills

• Proven ability to identify and meet customer needs.
• Strong numerical aptitude and attention to detail.
• Excellent verbal and written communication skills.
• Solid computer proficiency.

Benefits

• Multiple comprehensive health plans (HSA, FSA, PPO your choice).
• 12 paid holidays + your birthday off + 8 volunteer hours/year.
• 401k with immediate vesting and a generous company match.
• Paid parental leave.
• Access to behavioral health advocates and an Employee Assistance Program (EAP).
• Wellness perks, reimbursement programs, and on-site gym.
• 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries.

About nbkc bank

At nbkc bank, we are not your typical financial institution. We are a forward-thinking, customer-centric bank committed to innovation, inclusivity, and community engagement. Our culture thrives on collaboration, diversity, and the drive to make banking better for everyone. nbkc isn’t your typical bank, and we don’t want to be. We’re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other. We’ve been proudly recognized as one of Kansas City’s Best Places to Work for 5+ years.