Relationship Banker I

About the role

Join Mascoma Bank’s Retail Team as a Relationship Banker I and help us improve our clients' financial being. At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

Responsibilities

• Aid customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by finding solutions to customer issues or identifying ways to improve their financial lives.
• Support customers through our products and services to help them understand the best options for managing their finances.
• Guide customers through account opening and application processes and prepare them for managing their finances effectively.
• Demonstrate a helpful, friendly, positive attitude that makes customers happy with their choice of Mascoma Bank.
• Maintain a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving for first contact resolution.
• Maintain a neat and orderly work area and ensure that all negotiable and confidential records are properly secured.
• Adhere to and uphold Mascoma Bank’s policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and enjoys working with people on a team.
• Flexibility in job schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Qualifications

• None of the above requirements are mandatory.

Skills

• Customer service skills.
• Problem-solving abilities.
• Positive attitude.
• Flexibility in scheduling.
• Confidentiality and privacy awareness.

Benefits

• Competitive compensation.
• Career development and internal mentorship.
• Comprehensive health care, dental care, and vision.
• 401(k) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous Paid Time Off (PTO) starting at 22 days per year, not including 11 paid holidays and 16 hours of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Pay

Details on pay are not specified in the job posting.

Schedule

The schedule details are not specified in the job posting.

Benefits

• Comprehensive health care, dental care, and vision.
• 401(k) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous Paid Time Off (PTO) starting at 22 days per year, not including 11 paid holidays and 16 hours of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Contact Information

To apply, please email your resume to careers@mascomabank.com. For more information about Mascoma Bank, visit our website at mascomabank.com.

Equal Opportunity Employer

Mascoma Bank is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.