Relationship Banker I

About the role

The Relationship Banker I will be the first point of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service.

Responsibilities

• Aid customers with deposits and withdrawals.
• Build and enhance customer relationships by solving issues and enhancing financial lives.
• Guide customers through account opening and application processes, setting expectations for managing finances.
• Demonstrate a helpful, friendly, positive attitude to ensure customers are satisfied with their banking experience.
• Maintain a neat and orderly work area and secure negotiable and confidential records.
• Adhere to and uphold Mascoma Bank's policies and procedures.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills and problem-solving abilities.
• A great, positive attitude and enjoy working with people in a team environment.
• Flexibility in job schedules and work locations, including Saturdays and early morning drive-up hours.
• A professional appearance and adherence to Mascoma Bank's appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills and problem-solving abilities.
• A great, positive attitude and enjoy working with people in a team environment.
• Flexibility in job schedules and work locations, including Saturdays and early morning drive-up hours.
• A professional appearance and adherence to Mascoma Bank's appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Positive attitude.
• Flexibility in scheduling.
• Professional appearance.
• Confidentiality and privacy knowledge.

Benefits

• Competitive compensation.
• Flexible work environment with onsite, remote, and hybrid opportunities.
• Career development and internal mentorship.
• Comprehensive health care, dental care, and vision coverage.
• 401(k) program with 4% safe harbor employer match and 5% non-elective contributions after one year of service.
• Tuition reimbursement.
• Student loan paydown.
• Generous paid time off, including 22 days per year, 11 paid holidays, and 16 hours of volunteer time off.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.

Benefits

Details on benefits are not specified in this job posting.

Contact Information

To apply, please email your resume to careers@mascomabank.com. For more information about Mascoma Bank, visit our website at www.mascomabank.com.

Equal Opportunity Employer

Mascoma Bank is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.