Relationship Banker I

About the role

At First United Bank, we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. We are also committed to using our collective talents to make our community a better, stronger, more stable place, one customer, one family, one company at a time.

Our goal is to educate, empower, and inspire each person to reach their highest purpose, to realize their fullest potential, and to accomplish their greatest success. Top candidates must be passionate about this mission, instilling it in their team and serving others whether customers, employees or community members.

Responsibilities

• Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
• Follows proper procedures accurately and efficiently for all customer-servicing activities performed.
• Serves as customers' single point of contact on all First United Bank products and services.
• Masters the Primary Purpose and Essential duties of the Relationship Banker I position.
• Maintains appropriate drawer limits, perform cash verifications and vault duties.
• Verifies all transactions, places holds as appropriate and proves cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards policies.
• Seeks assistance as needed to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, or other issues.
• Reviews and resolves account issues listed in insufficient and exception reports on a daily basis: assists customers with account charge-off repayment plans.
• Maintains security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.

Requirements

• A high school diploma is strongly preferred.
• Some college education is strongly preferred.
• One year of retail experience is preferred.
• Cash handling experience is preferred.
• Superior customer service skills required.
• Basic mathematics to solve problems.
• Requires being exact or highly accurate with daily work.
• Ability to effectively read, write, and verbally communicate with customers and co-workers.
• Ability to manage time effectively and work independently, without close supervisor.
• Ability to use good judgment and exercise decision-making skills.
• Critical Thinking – requires logic and reasoning to identify solutions, conclusions or approaches to problems.
• Ability to multi-task.
• Maintain a professional attitude and appearance.
• Behave ethically while at work or outside your work environment.
• Active Listening – Actively looking for ways to assist customers. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Qualifications

• High School Diploma
• Some College Education
• One Year of Retail Experience
• Cash Handling Experience
• Superior Customer Service Skills
• Basic Mathematics
• Exact or Highly Accurate Work
• Effective Reading, Writing, and Verbal Communication
• Time Management and Independence
• Judgment and Decision Making
• Critical Thinking and Problem Solving
• Multi-Tasking
• Professional Attitude and Appearance
• Ethical Behavior
• Active Listening

Skills

• Customer Service
• Product Knowledge
• Relationship Management
• Problem Solving
• Time Management
• Security Functions

Benefits

• Exceptional benefits that include 401(k) matching contributions.
• The YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options.

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Full-time position with flexible hours.