Relationship Banker I

About the role

At First United Bank, we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. We are also committed to using our collective talents to make our community a better, stronger, more stable place, one customer, one family, one company at a time.

Our goal is to educate, empower, and inspire each person to reach their highest purpose, to realize their fullest potential, and to accomplish their greatest success. Top candidates must be passionate about this mission, instilling it in their team and serving others whether customers, employees or community members.

Responsibilities

• Serve as the single point of contact for customers, connecting with them to understand their needs and matching them with First United Bank products and services.
• Mentor employees to do the same, fostering a culture of care and trust.
• Establish and cultivate strong personal connections with customers, providing personalized service that creates customer loyalty.
• Master First United Bank’s delivery process and product knowledge to consistently meet and exceed performance goals.
• Follow proper procedures accurately and efficiently for all customer-servicing activities.
• Retain existing customers and develop new customer relationships.
• Open new accounts, certificates of deposit, and other ancillary products offered by the bank.
• Assist customers with routine questions and requests, such as balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Process a variety of transactions quickly with minimal or no errors, including accepting checks for cash and deposit, money orders, savings bonds, traveler’s checks, cashier’s checks, and accepting and processing payments for loans and other services.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify all transactions, place holds as appropriate, and prove cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards and policies.
• Proactively resolve customer complaints, problems, or other issues.
• Review and resolve account issues listed in insufficient and exception reports on a daily basis, assisting customers with account charge-off repayment plans.
• Perform security functions by opening and closing bank and vault, ensuring overall safety and security of bank grounds.
• Resolve proof discrepancies as needed.
• Maintain a professional attitude and appearance.
• Behave ethically while at work or outside your work environment.
• Multi-task and manage time effectively.
• Use good judgment and exercise decision-making skills.
• Actively listen to customers and colleagues.

Requirements

• A high school diploma is strongly preferred.
• Some college education is strongly preferred.
• One year of retail experience is preferred.
• Cash handling experience is preferred.
• Superior customer service skills are required.
• Basic mathematics to solve problems is required.
• The ability to effectively read, write, and verbally communicate with customers and co-workers is required.
• The ability to manage time effectively and work independently, without close supervision, is required.
• The ability to use good judgment and exercise decision-making skills is required.
• The ability to multi-task is required.
• The ability to maintain a professional attitude and appearance is required.
• The ability to behave ethically while at work or outside your work environment is required.
• The ability to actively listen to customers and colleagues is required.

Qualifications

• Highly responsible and dependable.
• Always follow through on promises, no matter what.
• Relentless about constant improvement and having a learning mindset.
• Handle challenging situations effortlessly.

Skills

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to build and maintain positive relationships.
• Customer service orientation.
• Attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of banking regulations and policies.

Benefits

• An award-winning culture where faith, financial well-being, personal development, and wellness are our foundation.
• Opportunities for personal and professional growth.
• Exceptional benefits that include 401(k) matching contributions.
• The YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Application Instructions

To apply, please email your resume and cover letter to HR@firstunitedbank.com. Applicants unable to complete an application due to a disability should email HR@firstunitedbank.com for assistance.

Equal Opportunity Employer

First United Bank is an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.