Relationship Banker I - Alabaster Kent Stone Way Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or some retail sales experience. The goal is to create meaningful personal connections with customers, improve their financial wellness, and offer guidance on Regions' products and services.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests.
• Develop relationships with customers and stay informed about their banking needs.
• Provide education on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues.
• Refer customers to internal experts for more complex financial needs.
• Adhere to bank processes and procedures, including following up on assigned tasks and reporting operational risks.
• Identify and address customer needs to help achieve branch targets and goals.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Physical stamina to walk and stand for extended periods and lift up to twenty pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills
• Bilingual (English/Spanish) skills preferred

Benefits

Regions offers a comprehensive benefits package including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program. For more details, visit this link.