Relationship Banker I - Airport Mobile AL Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The primary responsibility is to provide exceptional customer service, manage transactions, and assist customers in achieving their financial goals.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions such as mobile, online, and ATM services.
• Aid branch and team members in resolving customer issues and refer customers to internal experts for more complex needs.
• Adhere to bank processes and procedures, including following up on customer leads and conducting outbound calls.
• Track and report hours worked, and participate in incentive programs if eligible.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Handling cash and processing transactions.
• Effective communication in person, on the phone, and through electronic channels.
• Using a computer frequently, including typing and sustained attention to a monitor.
• Standing and walking for extended periods.
• Lifting up to twenty (20) pounds.

Skills and Competencies

• Adherence to policies, procedures, and guidelines.
• Assistance with digital banking offerings.
• Handling multiple priorities simultaneously.
• Overseeing large sums of cash.
• Strong customer focus and relationship-building skills.

Benefits

Regions offers a comprehensive benefits package including paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability coverage, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and volunteer opportunities. For more details, visit this link.

Pay and Schedule

The pay range for this position is job-specific and reflects market rates. Factors affecting pay include experience, skills, knowledge, contribution, job location, and performance. The target range is $37,621.05 to $44,536.00 USD, with the possibility of earning incentives based on performance.

Schedule

This position is full-time and eligible for overtime under the Fair Labor Standards Act.