Relationship Associate - Digital Services

About the role

We are seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a servicing team responsible for providing support to digital markets allowing field employees to spend more time with customers.

Responsibilities

• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
• Manage, service, and mitigate risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.
• Provide same-day servicing on all tasks/transactions to support digital markets.
• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
• Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
• Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with internal and external stakeholders.

Requirements

• Two years of experience in customer-facing, sales, or sales support roles.
• Able and willing to frequently travel within your market to support our current and prospective customer base.
• Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
• Ability to use and understand technology required for your position such as mobile applications and software.
• Ability to work independently and autonomously when needed as well as part of a team.
• High level of accountability towards local goals and business targets.

Qualifications

• Previous auto industry experience is a plus.
• Experience with Google Workspace, Salesforce, and Tableau is a plus.

Skills

• Focused on elevating relationships.
• Powered by passion.
• Vision-driven.
• Dedicated.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
• Immediately vested 401K (US) or RRSP (Canada) with company match.
• Paid vacation, personal, and sick time.
• Paid maternity and paternity leave (US).
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
• Royalty-free Employee Assistance Program.
• Employer-paid Leap into Service Day to volunteer.
• Tuition reimbursement for eligible programs.
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
• Company culture of internal promotions, diverse career paths, and meaningful advancement.

Pay

Competitive pay.

Schedule

Must be able to travel frequently within your market.