Relationship Advisor II- Life Science/Healthcare Banking

About the Role

This is a hybrid role, with the expectation that work will regularly take place inside and outside of our Boston office. Together, Silicon Valley Bank and First Citizens offer the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. First Citizens Bank helps personal, business, commercial, and wealth clients build financial strength that lasts.

Responsibilities

• New Client Onboarding
  • Leads client’s onboarding journey, collaborating with the client’s Relationship Manager and Product Advisor to understand the client’s strategy and short- and long-term financial needs.
  • Conducts onboarding activities, including:
    • Leading client discussions to identify deposit and cash management needs.
    • Performing product demos independently.
    • Setting expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements.
    • Gathering and validating all relevant legal documentation to adhere to KYC based on the client’s legal entity type.
    • Coordinating handoffs to centralized support teams for fulfillment of client product needs while keeping the client apprised of implementation status.
  • Post-onboarding, proactively engages the client to review services and ensure client understanding and utilization.
  • May assist more junior RAs with client onboarding.
• Client Servicing
  • Acknowledges and orchestrates fast resolution of inbound service inquiries.
  • Transitions service tasks to appropriate support teams for management and resolution while keeping the client apprised of progress.
  • Researches and resolves complex client inquiries, ensuring resolutions meet the client’s needs and/or issues.
  • Leverages client service needs as an opportunity to identify broader solutions to support client needs.
  • Takes initiative to resolve complex client inquiries before escalating to a Manager.
• Risk Advice
  • Advises clients on risk mitigation strategies to combat money laundering and fraud.
  • Manages internal Know Your Client (KYC) for new client onboardings, articulating BSA/AML requirements to the client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements.
  • Leads client discussions focused on fraud mitigation strategies, including recommending account, digital banking, and fraud solution controls.
  • Collaborates with Relationship Manager and operational partners to triage KYC, Sanction, High-Risk Industry, and Fraud alerts.
• Client Success
  • Collaborates with the client’s Relationship Manager and Product Advisor teams to remain apprised of short- and long-term client strategy; advises the relationship team on client service themes and trends.
  • Proactively identifies opportunities to support client needs based on client industry and life stage, conducting proactive client touchpoints to strengthen relationships.
  • Performs client account reviews and facilitates product discussions to support client short- and long-term financial needs.
  • Positions solutions within knowledge set, from qualification to close, for select deposit and cash management services.

Requirements

• Bachelor’s Degree with 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 5 years of experience.

Preferred Qualifications

• Demonstrated organizational skills.
• Able to prioritize tasks with effective time management in a fast-paced environment.
• Strong written and verbal communication skills.
• Able to work in a team environment and comfortable working independently.

Pay

The base pay for this position is relative to your experience, with a general range of $67,350 - $89,800 annually. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits

Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.