Relationship Administrator III

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our culture emphasizes inclusivity, career development, and flexible, competitive benefits that support physical, emotional, and financial wellness.

Responsibilities

• Review construction draw packages, identify and resolve construction and title issues, and keep accurate records of detailed construction loan budgets and all sources of funds.
• Serve as the primary point of contact for assigned clients on all loan‑related servicing matters for highly complex deals, delivering high‑level service to lenders, investors, borrowers, vendors, and Lines of Business while ensuring compliance with servicing agreements, government regulations, and bank policies.
• Coordinate fundings with Fulfillment and Assignment Desks as needed, ensuring timely and accurate communications.
• Perform payoff quotes and related calculations, including prepayment calculations.
• Assist Loan Administrators with their primary responsibilities and help managers direct workflow and perform quality‑assurance activities.
• Monitor, research, and instruct payment processing for borrower payments, disbursements, and fees; collect appropriate fees due from the lender or servicer.
• Maintain past‑due principal, interest, and fees as well as reconciliation exceptions within acceptable levels.
• Independently manage a high‑volume portfolio of complex commercial real estate construction loans supporting CRE, Commercial Banking, and Community Development Banking lines of business.
• Review and process construction draw requests, analyzing draw packages, AIA applications, lien waivers, inspection reports, title updates, project budgets, and supporting documentation.
• Monitor construction budgets, funding activity, borrower equity contributions, and multiple sources of funds to ensure compliance with loan documentation and servicing requirements.
• Identify, research, and resolve construction, title, documentation, and funding‑related issues.
• Maintain accurate records and detailed tracking of construction budgets, funding activity, loan balances, and project performance using Excel and servicing systems.
• Ensure construction loans remain in compliance with servicing requirements, loan documentation, and established risk‑management standards.
• Partner with internal and external stakeholders to facilitate timely and accurate construction funding and servicing activities.
• Monitor documentation requirements and exceptions, including principal, interest, fees, and past dues.
• Engage daily with clients and business partners via phone and email communications.

Required Qualifications

• Five or more years of experience in Commercial Real Estate Construction Loan Servicing, Construction Loan Administration, or Construction Draw Administration.
• Strong knowledge of commercial construction lending concepts, including draw administration, project budgets, funding mechanics, AIA applications, lien waivers, title insurance, inspections, borrower equity funding requirements, and sources and uses of funds.
• Experience monitoring and reconciling construction budgets, loan proceeds, borrower equity, and other project funding sources.
• Ability to interpret and apply servicing requirements contained within loan documentation.
• Strong interpersonal skills with the ability to influence, collaborate, and coordinate servicing activities across a variety of business partners and stakeholders.
• Excellent organizational, time‑management, written, and verbal communication skills.
• Strong business acumen and analytical problem‑solving abilities.
• Ability to manage multiple competing priorities and work effectively in a fast‑paced environment.
• Proficient computer skills, including Windows, Excel, Word, and Outlook.

Desired Qualifications

• Experience administering complex construction loans, including draw review, budget monitoring, funding reconciliation, and project lifecycle management.
• Familiarity with construction project documentation such as AIA applications, lien waivers, title insurance, title endorsements, inspection reports, and sources‑and‑uses analyses.
• Knowledge of affordable housing transactions, including Low‑Income Housing Tax Credit (LIHTC) equity structures, tax‑exempt bond financing, and subordinate debt structures.
• Experience working with multiple stakeholders, including borrowers, relationship managers, credit partners, attorneys, construction consultants, inspectors, title companies, and co‑lenders.
• Advanced Excel skills with experience maintaining and reconciling complex construction budgets, funding sources, and loan balances.
• Knowledge of LoanIQ, ARIES, or other commercial loan servicing platforms (preferred).
• Bachelor’s degree (preferred).
• Demonstrated ability to bring new ideas to teams, drive innovation, and work effectively among diverse viewpoints.
• Commitment to challenging the status quo and promoting positive change.

Skills

• Adaptability
• Prioritization
• Problem Solving
• Recording/Organizing Information
• Relationship Building
• Data Collection and Entry
• Financial Analysis
• Oral Communications
• Written Communications
• Data Management
• Legal Structures and Legal Forms
• Regulatory Compliance
• Result Orientation

Additional Information

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
• Shift: 1st shift (United States of America).
• Hours per Week: 40.