Relationship Manager III

About the role

The Relationship Manager - III is responsible for developing and maintaining effective ADP relationships with top‑tier clients, serving as the primary liaison and client advocate. This role interacts with senior client leadership, understands short‑ and long‑term retirement plan goals, facilitates services across the Retirement Services organization, and may assist ADP Sales in identifying new opportunities. The position involves extensive domestic travel, requires a hybrid (Remote/Field) work model, and demands comfort with 30‑40% travel to meet clients onsite. ADP emphasizes success, innovation, and its core values of Insightful Expertise, Integrity, Service Excellence, Inspiring Innovation, Each Person Counts, Results‑Driven, and Social Responsibility.

Responsibilities

• Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship.
• Key liaison with all ADP entities to proactively communicate and monitor service and product issues after the client is sold; focus on total client satisfaction.
• Execute quarterly comprehensive account reviews with clients; effectively communicate and oversee resolution of resulting critical service issues with all ADP entities and communicate areas of satisfaction or perceived improvement.
• Understand client's business issues, HR, Payroll and outsourcing strategies; identifies new service and/or product opportunities.
• Proactively positions client satisfaction surveys and follows up on critical surveys.
• Communicates and promotes key ADP initiatives, e.g., MOTM, User Group Meetings, Product Announcements/Enhancements.
• Positioned as the Client Advocate within ADP — cuts through red tape to resolve issues; ensures clients understand ADP's position on World Class Service; recognizes service as the key strategic differentiator.
• Participate in pre‑sale presentations and employee education campaigns.
• Maintains comprehensive and timely records on service activities; adheres to standard ADP tools and processes for recording and responding to service activities.
• Performs other related duties as assigned.

Qualifications

• 5‑8 years of directly related experience.
• Hybrid work model (Remote/Field) requiring frequent client visits and ability to travel for onsite team meetings and other business‑related activities as needed.
• Must reside in one of the listed states/locations and be comfortable with 30‑40% travel, as the role requires regular travel within an assigned external client territory and book of business.
• Preferred: Bachelor’s degree in Business, Finance, Accounting or equivalent education/experience.
• Preferred: Demonstrated knowledge of and experience with ERISA regulations and compliance requirements.
• Preferred: Comprehensive understanding of competitive advantages and disadvantages of ADP Retirement Products.
• Preferred: Experience managing executive‑level relationships/partnerships with clients and third parties.
• Preferred: Extensive understanding of Defined Contribution record keeping and plan administration.
• Preferred: Familiarity with mutual funds and basic investment management principles.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short‑ and Long‑Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• and more.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is USD $86,600.00 - USD $161,600.00 / Year*. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.