Reimbursement Success Manager

About the role

The Reimbursement Success Manager plays a critical part in supporting the success of Prochant, a U.S.-based outsourced healthcare billing organization. This role oversees key operational and client-facing functions, builds and maintains strong client relationships, and leads the strategic planning and execution of billing operations.

Responsibilities

• Build and maintain strong client relationships, including regular engagement with executive sponsors and key stakeholders
• Develop, implement, and uphold standardized policies and procedures
• Optimize billing workflows across a diverse client base and markets
• Maintain consistent billing performance and cash flow
• Identify opportunities to enhance collections
• Proactively recognize risks that could impact reimbursement outcomes
• Effectively prioritize initiatives, guide teams, and drive operational excellence
• Cultivate strong partnerships with clients, identify growth opportunities within existing accounts, and contribute to new business development efforts
• Collaborate with internal cross-functional teams, including operations and sales, to ensure alignment and successful delivery of services

Requirements

• Associate degree preferred
• 3-5 years of progressive experience in DME or Revenue Cycle Management
• Project management experience preferred
• Strong presentation skills with the ability to engage audiences of varying sizes
• Excellent written and verbal communication skills
• Proven ability to manage time effectively, multitask, and prioritize competing demands
• Proficiency in Microsoft Office applications (PowerPoint, Teams, Outlook, Excel)
• Experience with at least one industry-standard billing system (e.g., Brightree, TIMS, HDMS, Niko)
• Strong analytical and problem-solving capabilities
• Experience collaborating with global or international teams
• Familiarity with California payer HME/DME requirements preferred
• Capitation experience preferred
• Willingness to travel domestically and internationally preferred

Benefits

Prochant offers some of the best benefits in the industry! We take great care of our employees. Fortune 500 level benefits package. Excellent benefits package including:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Disability Income
• Level Term Life
• Accident Insurance
• Critical Illness Insurance
• Floating holidays and paid time off
• 401K with Company match
• Family Teledoc Plan (Company Paid)