Reimbursement Manager

Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare.

About the role

Local Infusion is seeking an experienced and detail-oriented revenue cycle professional to own reimbursement performance across the organization — identifying and resolving denials, billing operations, underpayments, and payer variances, and driving timely, accurate claim resolution. If you have a strong background in billing, denial management, collections, and a comprehensive understanding of infusion revenue cycle, this role offers the opportunity to shape reimbursement strategy for a rapidly growing organization.

Responsibilities

• Manage the collections process for payer balances, setting targets for days sales outstanding (DSO) and aged AR
• Identify root causes of denials and underpayments; implement process improvements to reduce recurring issues
• Oversee end-to-end billing operations, including charge capture, claims submission, and denial management
• Monitor key performance indicators (clean claim rate, denial rate, collection rate, AR aging) and report trends to leadership
• Supervise, train, and develop billing/collections staff; set individual and team performance goals
• Ensure compliance with payer contracts, coding guidelines, and applicable regulations (e.g., HIPAA, CMS rules)
• Prepare monthly reporting and forecasts for revenue cycle performance
• Lead audits and quality control related to billing practices
• Report to the Director of Revenue Cycle

Requirements

• Bachelor's degree preferred
• Minimum of five (5) years of collections, billing, and/or cash posting experience in the specialty infusion or oncology healthcare setting
• Strong knowledge of payer requirements, claims processes, and denial management
• Experience with billing/EHR systems and clearinghouses and strong analytical skills
• Excellent leadership, communication, and problem-solving skills

Benefits

• Medical, dental, and vision insurance through our employer plan
• Short and long-term disability coverage
• 401(k) with employer match
• 15 Days PTO
• Competitive paid parental leave and flexible return to work policy
• Professional development opportunities to support career growth