Reimbursement Specialist

About the role

Empath Health is seeking a detail-oriented Reimbursement Specialist to join our Patient Accounting Team. In this role, you will compile, review, and process billing and accounts receivable documents, insurance bills and payments, and prepare and maintain all accounts receivable and patient service revenue records and reports.

Responsibilities

• Prepares, reviews, and submits monthly billings according to established procedures.
• Matches bills with census and identifies discrepancies; reviews patient billing revenues for accuracy.
• Records all payments as received, performs monthly reconciliation of cash receipts, and maintains accounts receivable records and reports.
• Reviews and corrects accounts receivable bills/records before transmission or mailing.
• Continuously works on clearing rejections, denials, and returned claims, performing all necessary follow-up to ensure collection of payments from Medicare/Medicaid and insurance providers.
• Completes billing audits to ensure accuracy and/or compliance.
• Receives and answers inquiries from insurance sources/Case Managers regarding patient status or obtaining updated authorizations.

Requirements

• Associates Degree with one year of previous billing/medical office-related experience preferred.
• Demonstrated experience in general healthcare billing practices.
• Proficiency with billing software and Netsmart, HCHB EMR within 3 months of post-hire.
• Knowledge of Medicare/Medicaid billing regulations.
• Knowledge and familiarity with medical terminology.
• Strong interpersonal, communication, and customer service skills.
• Strong PC skills, including proficiency in Microsoft Office Suite, database applications, and medical billing applications.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Life insurance and retirement with company match.
• Wellness programs to support your mind and body.
• 5+ weeks of industry-leading PTO to rest, recharge, and live your Full Life.
• CEU support, tuition reimbursement, and advancement opportunities.

About Empath Health

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.