Rehash Specialist

Veridian Service Partners · Dallas, TX · 4 mo ago

OTHRFull-time

This role has two sides: rehashing unsold homeowners and saving jobs at risk.

Call homeowners who recently met with a field representative but didn’t move forward
Reach out quickly while the visit is still fresh in their mind
Plan your day around the homeowners most likely to buy
Stay consistent and persistent, calling back at different times and on different days until you reach the homeowner
Clearly explain the final offer — our best available price and the neighborhood scheduling opportunity that comes with it
Give the homeowner a real, genuine reason to act now, and confidently ask for the sale before the call ends

Respond to cancellation requests right away
Find out the real reason the customer wants to cancel
Address the customer's concern directly, offer solutions where you can, and work to keep the project on the books
Calm tense situations, hear the customer out, and re-earn their trust and excitement for the project
Know when to involve your manager on difficult saves or situations that fall outside what you can resolve on your own

2+ years of phone sales experience with a track record of closing deals
Experience with follow-up, win-back, or “last chance” offers
Experience with retention, save, or win-back conversations
Comfortable working in a role where part of your pay is based on the sales you close and the jobs you save
Experience calling older or previously unsold leads

Experience selling home improvement or home services
Comfort working with a computer and learning customer software
A strong, friendly phone presence
Skilled at working through concerns and closing the sale without being pushy or high-pressure
Strong conflict-handling skills
Able to move fast and stay organized, keeping accurate notes while making a high volume of time-sensitive calls
Clear, friendly communication with homeowners, teammates, and managers
Bilingual English/Spanish (a plus)

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