Reinstatement Specialist

Responsibilities

• Assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership.
• Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria.
• Support post reinstatement administrative functions to support the account administration and/or vehicle/personal property release to customer or third-party.
• Communicate with recovery vendors and auctions to verify personal property and vehicle release details.
• Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department.
• Process and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely manner.
• Maintain a consistent and positive demeanor in a fast-paced work environment.
• Monitor payment correction process to ensure compliant allocation of funds to customer accounts.

Requirements

• High School Diploma, GED, or equivalent certification.
• 3+ years of experience in collections, loss mitigation and/or financial services complaint resolution.
• Experience with Microsoft Office such as Excel, Outlook and Word.
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience.

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequent communication with internal and external customers.
• Must be able to exchange accurate information in these situations.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Move objects up to 20 pounds occasionally.

Perks

• Medical, dental, and vision insurance.
• 401(K), company-paid life insurance policy, short and long-term disability coverage.
• Growth opportunities.
• Tuition reimbursement.
• Wellness program.
• In-house gym.
• Social events.
• Paid time off.
• Great Place to Work Certification.