Rehab Support Coordinator - 138762

About the role

Join our team at the Koman Outpatient Pavilion, an 8,000 square foot, state of the art rehabilitation center featuring advanced technology and comprehensive outpatient therapy services.

Responsibilities

• Serves as the front end liaison for patient arrival, facilitating contactless check in and ensuring visit readiness.
• Provides high quality customer service by responding to patient inquiries and appointment requests.
• Completes accurate registration, demographic verification, insurance eligibility, authorizations, referrals, and financial documentation in accordance with UCSD Health standards.
• Processes and prioritizes therapy referrals based on clinical information and departmental workflows.
• Utilizes EPIC (Cadence and related modules) to input, update, and communicate patient information and medical messages.
• Maintains a welcoming environment and assists patients with technology or workflow changes.
• Affords support to Physical Therapy, Occupational Therapy, and Speech Therapy staff with selected patient care activities under direct supervision.
• Assists with patient ambulation and safe movement within the clinic.
• Prepares, cleans, and maintains treatment areas, equipment, and supplies.
• Supports return to work and return to sport program support and provides clerical assistance as needed.
• Ensures clinical spaces and materials remain organized and operationally ready.
• Participates in training, in services, workflow innovation, and performance improvement initiatives.
• Demonstrates adaptability to evolving administrative and clinical processes.
• Represents the department professionally to patients, families, staff, and external partners.
• Performs other related duties as assigned.

Requirements

• Three (3) years of related experience to include call center, front desk, patient access or high-volume customer service environment where prioritizing, multitasking and customer satisfaction is at the forefront.
• Demonstrated problem solving skills.
• Ability to multitask across multiple systems and work effectively in high volume environments.
• Excellent written and verbal communication skills.
• Skills, knowledge, and abilities necessary to perform both administrative and clinical support duties.
• Professionalism, accountability, reliability, and commitment to service excellence.

Qualifications

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay

Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hiring Pay Scale: $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).