Rehab Support Coordinator - 140175

Patient Access, Check In & Customer Service

• Serves as the front end liaison for patient arrival, facilitating contactless check in and ensuring visit readiness.
• Provides high quality customer service by responding to patient inquiries and appointment requests.
• Completes accurate registration, demographic verification, insurance eligibility, authorizations, referrals, and financial documentation in accordance with UCSD Health standards.
• Processes and prioritizes therapy referrals based on clinical information and departmental workflows.
• Utilizes EPIC (Cadence and related modules) to input, update, and communicate patient information and medical messages.
• Maintains a welcoming environment and assists patients with technology or workflow changes.

Rehabilitation Aide Support

• Assists PT, OT, and SLP staff with selected patient care activities under direct supervision.
• Supports patient ambulation and safe movement within the clinic.
• Prepares, cleans, and maintains treatment areas, equipment, and supplies.
• Affords clerical assistance as needed for return to work and return to sport program support.
• Ensures clinical spaces and materials remain organized and operationally ready.

Department & Program Support

• Participates in training, in services, workflow innovation, and performance improvement initiatives.
• Demonstrates adaptability to evolving administrative and clinical processes.
• Represents the department professionally to patients, families, staff, and external partners.
• Performs other related duties as assigned.

Minimum Qualifications

• Three (3) years of related experience to include call center, front desk, patient access or high-volume customer service environment where prioritizing, multitasking and customer satisfaction is at the forefront.
• Demonstrated problem solving skills.
• Ability to multitask across multiple systems and work effectively in high volume environments.
• Excellent written and verbal communication skills.
• Skills, knowledge, and abilities necessary to perform both administrative and clinical support duties.
• Professionalism, accountability, reliability, and commitment to service excellence.