Rehab Services Technician

About the role

A rehabilitation service technician supports the staff with a team-oriented approach in delivering exceptional customer service and care with the goal of improving a patient’s overall quality of life.

Responsibilities

• Provide excellent customer service and communication to therapy patients, therapists, physician staff, and clients in a fast-paced orthopedic rehab office.
• Daily clinic maintenance: including but not limited to cleaning treatment tables and equipment, changing linen, stocking supplies.
• Keep exercise equipment in an orderly fashion and out of the way of patients to maintain safe conditions in the clinic.
• Daily, weekly, and monthly checks of maintenance tasks to stay compliant with IBJI guidelines.
• Act as an extender to the therapists; assist clinicians with carrying out exercise programs for patients including setup on equipment and modalities.
• Communicate with therapist on any observations made during the patient's exercise program.
• Take initiative in assisting clinicians with patient care.
• Print home exercise program for patients under the direction of the clinician.
• Inventory of both clinical and non-clinical materials.
• For clinics that utilize techs for front desk support, follow best practice procedures that involve clerical duties: including but not limited to checking in patients, scheduling appointments, taking co-pays, scanning, answering the phone.
• Provide daily support to the rehab staff and management team.
• Follows HIPAA guidelines by protecting the patient's identity.
• Ability to work with patients regardless of diagnosis, age, or background.
• Maintain a positive attitude in clinic.
• Demonstrates professionalism with prompt work attendance and flexibility with established work hours.

Requirements

• Must be at least 16 years of age or older.
• Must be currently enrolled in school or a high school graduate.
• Ability to handle multiple tasks and work under pressure.
• Ability to lift a maximum of 20 pounds to waist height.
• Detail oriented and demonstrates effective time management.
• Skilled in Windows; MS Office; Email access.

Qualifications

• Skilled in Windows; MS Office; Email access.

Skills

• Excellent customer service and communication skills.
• Effective time management and detail orientation.
• Professional and effective writing and verbal communication skills.
• Skilled in Windows; MS Office; Email access.

Benefits

• Medical, dental, vision, life and AD&D insurance.
• Long and short term disability.
• 401k program with company match and profit sharing.
• Wellness program.
• Health savings accounts.
• Flexible savings accounts.
• ID protection plan.
• Accident, critical illness, and hospital benefits.

Pay

$15.00-$16.00 per hour.