Rehab Patient Access Specialist - Float

About the role

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients. The main location will be Noblesville Rehab and Fitness and will float to Rehab and Fitness Hazel Dell and Westfield locations.

Responsibilities

• Ensure accuracy of documents, making sure all are properly signed and witnessed as required.
• Maintain and apply knowledge of current registration requirements.
• Schedule patients and clients accurately and efficiently on a daily basis.
• Multi‑task these duties with other Patient Access responsibilities.
• Work well under pressure while remaining calm and maintaining positive patient and provider relations.
• Prioritize and problem‑solve throughout the day.
• Recognize accounts that should be referred to management for assistance.
• Evaluate patient visits/registrations and make recommendations for corrections as needed.
• Call insurance companies for precertifications and authorizations.
• Complete inventory and order specific supplies for the department; keep supplies in proper storage areas so they are readily accessible.
• Maintain compliance with HIPAA rules and regulations.
• Interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
• Be trained to work all areas of Patient Registration and daily operations.
• Train other Patient Access Associates in all duties.
• Perform other duties as assigned.

Requirements

Education: Minimum: High School Diploma or equivalent. Preferred: High School Diploma and Certified Healthcare Access Associate (CHAA) Certification or a nationally recognized PFS Certification.

Experience: Minimum: three (3) or more years of customer service or related experience. Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

License/Certification: Minimum: None.