Rehab Patient Access Specialist

About the role

The Patient Access Specialist ensures the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. This role interacts with clients, patients, and referring providers to ensure quality care for all patients.

Responsibilities

• Ensure accuracy of all documents, including proper signing and witnessing as required.
• Maintain and apply knowledge of current registration requirements.
• Schedule patients and clients accurately and efficiently on a daily basis.
• Multi-task registration duties with other Patient Access responsibilities.
• Work well under pressure while maintaining positive patient and provider relations.
• Prioritize and problem-solve throughout the day.
• Recognize accounts that should be referred to management for assistance.
• Evaluate patient visits/registrations and make recommendations for corrections as needed.
• Call insurance companies for precertifications and authorizations.
• Complete inventory and order supplies for the department, ensuring supplies and equipment are readily accessible.
• Maintain compliance with HIPAA rules and regulations.
• Interview patients/guarantors to obtain complete demographic, clinical, billing, insurance, and financial information.
• Train in all areas of Patient Registration and daily operations.
• Train other Patient Access Associates in all duties.
• Perform other duties as assigned.

Requirements

• Minimum: High School Diploma or equivalent.
• Preferred: High School Diploma and Certified Healthcare Access Associate (CHAA) Certification or nationally recognized PFS Certification.
• Minimum: Three (3) or more years of customer service or related experience.
• Preferred: Three (3) or more years of experience in Patient Access Registration in an acute care hospital and/or physician office setting.

Location

Main location will be Noblesville Rehab and Fitness, with floating to Rehab and Fitness Hazel Dell and Westfield locations.