Patient Access Specialist-Rehab Admin

About the role

Saratoga Hospital is seeking a Patient Access Specialist to join their team. This role involves greeting patients, registering them, verifying insurance information, scheduling appointments, and maintaining confidential patient information.

Responsibilities

• Greet Patients: Welcomes patients and accurately enters their information into the applicable system. Verifies the patient's identification. Use proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary.
• Register Patients: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging).
• Adept at Medical Records: Maintain confidential medical records. Obtain records necessary for an office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient requests for medical records.
• Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services.
• Collects Patient Co-Pays: Collects patient co-pays and enters payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits.
• Verifies Insurance: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate.

Requirements

• Previous customer service experience, preferably in a healthcare or clinical setting
• High School diploma or GED equivalency
• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment

Qualifications

• High School diploma or GED equivalency
• Previous customer service experience, preferably in a healthcare or clinical setting
• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment

Skills

• Excellent communication skills
• Ability to work independently and as part of a team
• Proficiency with medical coding and documentation
• Knowledge of insurance verification processes

Benefits

We offer a comprehensive benefits package including medical, dental, retirement plans, tuition assistance, and wellness programs. Saratoga Hospital is located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions.

Pay

$17.79 - $26.65 per hour

Schedule

Monday - Friday: 8:00 am - 4:30 pm

Contact

To apply, click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.