Rehab Patient Access Specialist

Job Summary

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Responsibilities

• Possess accuracy skills to ensures that all documents are properly signed and witnessed as required.
• Maintain and apply knowledge of current registration requirements.
• Able to schedule patients and clients accurately and efficiently on a daily basis.
• Able to multi-task these duties with other Patient Access responsibilities.
• Able to work well under pressure and remain calm while maintaining positive patient and provider relations.
• Able to appropriately prioritize and problem solve through the day.
• Recognize accounts that should be referred to management for assistance.
• Evaluate patient visits/registrations and make recommendations for corrections as needed.
• Calls insurance companies for precertification’s and authorizations.
• Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible.
• Maintain compliance with HIPAA rules and regulations.
• The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
• The Patient Access Specialist will be trained to work all areas of Patient Registration and daily operations.
• Responsible to train other Patient Access Associates in all duties.
• Must be able to perform other duties as assigned.

Education Requirements

• Minimum: High School Diploma or equivalent.
• Preferred: High School Diploma and Certified Health Care Access Associate (CHAA) Certification or national recognized PFS Certification.

Experience Requirements

• Minimum: three (3) or more years of customer service or related experience.
• Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

Licenses/Certifications

• Minimum: None.