Rehab Patient Access Specialist

Job Summary

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Responsibilities

Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements. Ability to schedule patients and clients accurately and efficiently on a daily basis. Ability to multi-task these duties with other Patient Access responsibilities. Ability to work well under pressure and remain calm while maintaining positive patient and provider relations. Ability to appropriately prioritize and problem solve through the day. Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed. Calls insurance companies for precertification’s and authorizations. Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible. Maintain compliance with HIPAA rules and regulations. Interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information. The Patient Access Specialist will be trained to work all areas of Patient Registration and daily operations. Responsible to train other Patient Access Associates in all duties. Must be able to perform other duties as assigned.

Education Requirements

Minimum: High School Diploma or equivalent. Preferred: High School Diploma and Certified Health Care Access Associate (CHAA) Certification or national recognized PFS Certification.

Experience Requirements

Minimum: three (3) or more years of customer service or related experience. Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

Licenses/Certifications Requirements

Minimum: None.

Location(s)

Main location will be Noblesville Rehab and Fitness and float to Rehab and Fitness Hazel Dell and Westfield locations.