Rehab Office Specialist - Full Time First Shift

About the role

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Responsibilities

• Provide the highest quality customer support to VH customers and employees.
• Communicate regularly with intradepartmental and interdepartmental employees as needed to facilitate operational functions.
• Demonstrate strong support skills for rehab services department operations under minimal supervision.
• Keep up to date on current technology and multi‑task in a stressful, fast‑paced environment.
• Facilitate patient access to rehabilitation services by scheduling appointments to optimize capacity.
• Complete the patient admission/registration process.
• Facilitate insurance payment of rehab care by ensuring preauthorization requirements are met from all potential payor sources, including review of medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria.
• Provide clerical/administrative assistance to the Rehabilitation Services Operations team: answering telephones, entering data, compiling and preparing reports, filing, scanning, ordering and organizing supplies, etc.
• Maintain a working knowledge of and support departmental, hospital and organizational initiatives and updates; stay current with communication such as emails in a professional and timely manner.

Requirements

• High School Diploma or GED required.
• Graduation from an accredited medical secretarial or business program preferred.
• One (1) year office experience with keyboarding skills preferred.
• BLS Certification (Basic Life Support) – American Heart Association ‘Healthcare Provider’ (HCP) – AHA approved required*; new hires must have AHA appropriate certification prior to completion of orientation.

Qualifications

• Ability to complete data entry functions in multiple software systems required.
• Above average organizational skills with attention to detail.
• Ability to establish and maintain effective working relationships with associates, patients and others.
• Strong communication skills – either over the phone or in person.
• FLSA Classification: Non‑exempt.
• Physical Demands: 6 A Customer Service (as noted in posting).

Benefits

• Zero‑