Rehab Office Specialist - Full Time First Shift

About the role

The employee provides the highest quality customer support to VH customers and employees. Communicates regularly with intradepartmental and interdepartmental employees as needed to facilitate operational functions. Under minimal supervision the employee must demonstrate strong support skills for rehab services department operations; keep up to date on current technology, and be able to multi-task in a stressful and fast paced environment.

Responsibilities

• Facilitate patient access to the delivery of rehabilitation services in a timely manner through scheduling appointments for rehabilitation patients to optimize capacity;
• Complete the patient admission/registration process;
• Facilitate insurance payment of rehab care by ensuring preauthorization requirements have been met from all potential payor sources, including review of medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria;
• Provide clerical/administrative assistance to the Rehabilitation Services Operations team: answering telephones, entering data, compiling and preparing various reports, filing, scanning, ordering and organizing supplies, etc.

Requirements

• Maintain a working knowledge and is supportive of departmental, hospital and organizational initiatives and updates, and stays current with communication, such as emails, in a professional and timely manner;
• Ability to complete data entry functions in multiple software systems required;
• Above average organizational skills with attention to detail work;
• Ability to establish and maintain effective working relationships with associates, patients and others;
• Strong skills in communicating - either over the phone or in person.

Qualifications

• High School Diploma or GED required;
• Graduation from accredited medical secretarial or business program preferred;
• One (1) year office experience with keyboarding skills preferred;

Skills

• BLS Certification (Basic Life Support) - American Heart 'Healthcare Provider' (HCP) - AHA approved required*

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan;
• Dental and vision insurance;
• Generous Paid Time Off;
• Tuition Assistance;
• Retail Savings Match;
• An Robust Employee Assistance Program to help with many aspects of emotional wellbeing;
• Membership to Healthy U: An Incentive-Based Wellness Program;

To see the full scale of what we offer, visit valleyhealthbenefits.com.