Regulatory & External Affairs Analyst

About the Role

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

The Regulatory & External Affairs Analyst supports Ziply Fiber's compliance with federal, state, and municipal regulatory requirements. This role focuses on collecting, analyzing, and submitting data for regulatory filings, tariffs, price lists, subsidy programs, and related reporting obligations, while also supporting municipal and state licensing activities. The Analyst researches requirements, tracks applications and renewals, maintains accurate compliance records, and partners with internal teams to ensure submissions are timely, complete, and accurate. This position also provides support for related legal and regulatory operations, including subpoenas, litigation tracking, contract routing, records management, and compliance calendaring. The Regulatory and External Affairs Analyst is a detail-oriented problem-solver who thrives both independently and in collaboration with internal departments to guarantee that all reporting is accurate, timely, and complete. Through these efforts, the Regulatory & External Affairs Analyst helps the organization meet its regulatory obligations and maintain operational integrity.

Our Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Responsibilities

Regulatory Reporting, Tariffs, and Subsidy Programs

• Prepare, review, and submit reports to federal and state agencies by compiling and analyzing financial and operational data and performing quality checks for accuracy and completeness.
• Coordinate with Finance, Operations, and IT to gather data, resolve reporting issues, and support timely, accurate regulatory submissions.
• Support tariff and price list filings by validating required data, documentation, and internal approvals for compliance.
• Assist with data collection for reimbursement and subsidy programs, monitor policy changes, and support audits to maintain program integrity.
• Stay current on regulatory changes and help translate new requirements into actionable reporting, filing, and compliance steps.

Municipal and State Licensing

• Independently research and determine licensing requirements for municipal and state jurisdictions; prepare, submit, and track license applications through approval.
• Manage the full lifecycle of existing licenses, including maintaining a comprehensive license database, monitoring renewal deadlines, and ensuring timely renewals to maintain compliance.
• Support entity and subsidiary records, annual filings, and related compliance documentation.

Litigation Support

• Process incoming subpoenas and legal requests; coordinate with internal stakeholders to gather responsive documents and ensure timely responses.
• Maintain and update the litigation tracker to ensure accurate status reporting and visibility into pending matters.
• Assist with matter intake and holds; coordinate discovery support and document collection; and maintain organized, auditable files.

Legal and Regulatory Operations Support

• Assist with contract routing, electronic signatures, document processing, records management, and compliance calendaring.
• Help maintain organized files, trackers, and workflows that support accurate reporting, timely follow-up, and efficient team operations.
• Provide administrative support for the Legal, Regulatory, and External Affairs team, including invoice processing, meeting coordination, inbox triage, travel support, and onboarding assistance as needed.

Other Duties

• Performs other duties as required to support the business and evolving organization.

Qualifications

Required

• High school diploma or GED.
• Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent practical experience.
• One to three years of experience in regulatory compliance, legal operations, licensing, corporate administration, finance, accounting, or a related support role.
• Proficiency with Microsoft Office 365, including Outlook, Word, PowerPoint, and Excel for data tracking, analysis, and reporting.
• Strong analytical, organizational, and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills, with the ability to work effectively with internal teams, business partners, and external stakeholders.
• Ability to maintain confidentiality, exercise sound judgment, and work overtime as needed.
• Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Preferred

• Experience with telecommunications, regulatory reporting, tariffs, subsidy programs, licensing, or corporate compliance.
• Familiarity with matter trackers, project management platforms, Smartsheet, reporting tools, AI tools, or similar systems.
• Paralegal certificate or prior law firm or corporate legal department experience.

Skills and Abilities

• Ability to work independently, research requirements, and apply sound judgment in a fast-paced environment.
• Strong attention to detail, data accuracy, documentation practices, and version control.
• Ability to prioritize workload across multiple deadlines, subject areas, and stakeholders.
• Comfort with process improvement, workflow development, and evolving business needs.
• Collaborative, service-oriented approach with internal partners, external counsel, agencies, and other stakeholders.

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan
• Flexible spending account
• Paid sick leave and paid time off
• Parental leave
• Quarterly performance bonus
• Training, career growth, and education reimbursement programs

Pay

$70,500 to $98,000 annually, depending on experience.

Schedule

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.