Regulatory Enablement Lead (SERFF and AI Solutions)

Responsibilities

• Serve as the primary external point of contact for regulatory organizations interested in CLARA, leading outreach, onboarding, and enablement activities.
• Cook up training, documentation, and guidance to support effective and consistent use of CLARA.
• Cook up day-to-day responses to user questions, workflow challenges, and enablement needs.
• Collect, synthesize, and communicate user feedback to inform ongoing product and technical improvements.
• Track adoption, usage patterns, and onboarding progress to support data-informed decision-making.
• Develop and maintain enablement materials, playbooks, and best practices for CLARA.
• Identify and champion additional use cases for regulatory enablement tools and processes.

Requirements

• Minimum Education and/or Experience Required: Bachelor’s degree and 5-7 years of relevant experience or equivalent combination of education and relevant experience.
• Relevant certifications (e.g., product management, change management, project management, insurance, AI/machine learning) are a plus.
• Preferred Experience: Interest or experience in applied AI, regulatory technology, or modernizing regulatory workflows; experience related to insurance rate and form filings; experience using the SERFF system as either an industry filer or a regulatory reviewer; experience building trust and credibility with external partners or customers; strong ability to work across product, technical, and regulatory stakeholders to support adoption of complex platforms; excellent communication skills, with the ability to explain technical or AI-enabled concepts to non-technical audiences; proven organizational and coordination skills, including managing multiple onboarding or enablement efforts simultaneously; ability to learn and effectively use NAIC platforms and regulator-facing tools, including SERFF and CLARA; experience or capability working as part of a software development team, preferably in Agile environments and collaborating with product, engineering, and cross-functional delivery teams.

Qualifications

• Systems & Technology Requirements: Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.
• Travel: Periodic travel to NAIC member meetings, state visits, and other related events, with an estimated 6–10 trips annually. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Benefits

Compensation: $81,000- $105,000, commensurate with education and experience.

Sponsorship: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.

The NAIC is proud to be an Equal Opportunity Employer. Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.