REGULATORY BOARD ADMINISTRATIVE ASSISTANT 2 - 07212026-79461
Overview
Under general supervision, is responsible for regulatory boards administrative work of average difficulty; and performs related work as required. An employee in this class handles moderately complex activities for a regulatory board necessary for the execution of statutes and mandates and may supervise staff.
This class differs from Regulatory Board Admin Asst 1 in that an incumbent of the latter handles less complex administrative activities and does not function as a supervisor. This class differs from Regulatory Board Admin Asst 3 in that an incumbent of the latter supervises a larger staff.
Responsibilities
- Reviews and evaluates licensure/applications, permits, certifications, and/or other statements of authority for completeness and accuracy and makes recommendations to accept or reject in accordance with applicable rules and regulations.
- Makes determinations on requests for reciprocity and renewal per policy and ensures mandates are implemented as assigned.
- Issues licenses, certificates, registration, or other statements of authority to practice in an occupation or profession.
- Handles complaints and explains policies and procedures to applicants, the general public, board and commission members, and other entities.
- Responds to applicant inquiries and provides information to external entities regarding licenses and related information.
- May supervise and evaluation the performance of staff. May prepare leave and attendance requests and timesheets.
- Supervises or coordinates the scheduling of requisite competency examinations and meetings for pertinent boards or commissions. Ensures notification of testing dates, times, and locations are communicated to all necessary parties.
- Examines the status of cases and relates findings to appropriate personnel.
- Maintains and processes licensure payment records and accounts for fees to include refunds and returned checks. Enters and/or revises data from multiple sources into database.
- Coordinates the collection and preparation of reports for submission to the board. Discusses any issues concerning the preparation of reports with supervisor.
Qualifications
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of full-time work in one or a combination of the following: management, administrative support to management, or clerical experience.
Substitution of College Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a month-for-month basis to a maximum of four years (e.g., 45 quarter hours may substitute for one year of the required experience).
OR Experience equivalent to one year as a Regulatory Board Admin Asst 1 with the State of Tennessee.
Competencies (KSA's)
- Customer Focus
- Manages Ambiguity
- Manages Complexity
- Action Oriented
- Communicates Effectively
Knowledge: Customer and Personal Service; Administration and Management; Clerical.
Skills: Reading Comprehension; Troubleshooting; Writing; Coordination; Social Perceptiveness.
Abilities: Oral Comprehension & Expression; Deductive Reasoning; Mathematical Reasoning; Written Comprehension; Information Ordering.
Tools & Equipment
- Computers & Tablets
- Printer/Copier/Scanner/Fax Machine
- Calculator
- Phones
Pay & Schedule
- Salary (Monthly): $4,057.00 - $6,099.00
- Salary (Annually): $48,684.00 - $73,188.00
- Job Type: Full-Time
- City, State Location: Nashville, TN