Registration/Titles Specialist

About the role

This is a full-time, hourly, in-office role based at our Tempe, AZ headquarters (typically 38–45 hours per week). The role includes potential holiday shifts, along with overtime opportunities based on business need.

Responsibilities

• Review, process, and complete documentation required to transfer a vehicle title, ensuring all forms are accurate and compliant with state-specific regulations
• Contact customers, DMVs, lienholders, and third parties to collect missing or corrected documents and resolve complex title discrepancies
• Input, cross-reference, and retrieve data across multiple databases and tracking systems with a high degree of accuracy
• Process, finalize, and mail customer registration packets, and interact with state and county government licensing departments through multiple communication channels
• Serve as the voice of Carvana on inbound video calls to notarize customer documents and guide them through their vehicle ownership transition
• Maintain detailed, up-to-date customer records and case notes to keep every handoff seamless
• Partner with peers, vendors, and internal teams across the business to problem-solve in real time and keep cases moving
• Exhibit strong written penmanship for title work and manage assigned caseloads from open to close
• Jump in where needed — special projects, team support, and other duties as the business evolves

Requirements

Experience: 1–2 years of work experience in an administrative, data entry, or customer-facing capacity, and a genuine passion for getting the details right

Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively

Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, careful decisions that keep customers and cases moving in the right direction

Attention to Detail: You enjoy digging into casework — cross-referencing documents, catching discrepancies, and making sure every title transfer is clean and complete

Notary: Ability to obtain a Remote Online Notary (RON) certification and/or local Notary commission within 90 days. Some states may require additional certification — Carvana sponsors the entire process

Document Experience: experience with vehicle titles, DMV processes, or government licensing preferred

Qualifications

Notary: Ability to obtain a Remote Online Notary (RON) certification and/or local Notary commission within 90 days. Some states may require additional certification — Carvana sponsors the entire process

Skills

Notary: Ability to obtain a Remote Online Notary (RON) certification and/or local Notary commission within 90 days. Some states may require additional certification — Carvana sponsors the entire process

Benefits

• Financial Well-being
• Tuition reimbursement for those pursuing a bachelor’s degree and a student loan repayment program for those who already have one
• 401(k) retirement plan with Carvana matching contributions
• Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
• Health & Wellness
• 100% company-paid healthcare premiums for comprehensive medical coverage
• Dental and vision benefits to care for your overall health
• Wellness programs focused on supporting your mental, physical, and financial health
• Pet care savings program because we know your furry friends are family too!

Pay

Day 1: $16/hr
Month 3: $16.50/hr
Month 6: $17/hr
Month 9: $17.50/hr
Ongoing: As part of our “Careers Not Jobs” program, you are eligible for an additional merit increase every 90 days. Stay on track, and you’ll be earning $18+/hr by your one-year work anniversary!

Schedule

This is a full-time, hourly position with work hours that may fluctuate based on business needs. Our operational hours cover Monday through Sunday, 6am - 6pm. Because your shift could include early mornings, evenings, or required weekend days, open schedule availability is required. All shifts provide two consecutive days off. We have bi-annual performance based shift bids where your schedule may change. Shift Options: We offer two primary shift schedules: 5x8: Five days a week, eight hours per day
4x10: Four days a week, ten hours per day
Overtime may be required during peak periods such as tax season.