Registration Support Representative - Onsite

About the role

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact. Vitu provides innovative, cutting-edge services to the motor vehicle industry, managing titling and registration transactions in all 50 states on one platform. The Vehicle Registration Support Representative is a detail-oriented, motivated, and organized professional who delivers exceptional customer service to Vitu clients, interpreting and applying relevant provisions of the California Vehicle Code and supporting registration processes.

Responsibilities

• Travel to client sites daily to support vehicle registration processing
• Respond to customer and internal team inquiries with professionalism, accuracy, and a positive attitude
• Audit and verify registration documents to ensure compliance with DMV policies and company procedures
• Communicate with customers regarding documentation errors and provide clear guidance for resolution
• Process new and used vehicle registrations accurately and efficiently
• Facilitate the movement of paperwork between clients and the DMV, ensuring timely and complete submissions
• Support the customer service team with DMV-related questions and assist in determining requirements for special processing applications
• Provide subject matter expertise and guidance on vehicle registration processes
• Deliver exceptional customer service to all Vitu clients

Requirements

• High School Diploma or GED required
• 1-2 years of experience in vehicle registration, title processing, or customer service
• Valid California driver’s license and reliable transportation required
• Strong attention to detail and ability to follow procedures
• Excellent organizational and time management skills
• Effective written and verbal communication skills
• Basic computer proficiency (Microsoft Office, data entry)
• Ability to work independently and as part of a team
• DMV or vehicle registration experience is a plus, but not required

Vitu will provide full training for motivated and enthusiastic candidates.

Pay

The hourly range for this position is $24–$25.50. The final pay will be determined by factors including location, education, experience, training, and skills.

Benefits

• Healthcare coverage for you and your family (Medical, Dental & Vision)
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Vitu is committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.