Registration Supervisor

Job Summary

The Patient Access Registration Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Manager/Director.

Essential Functions

• Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standard.
• Serves as an on-site liaison between Corewell Health Business Services and the facility.
• Maintains and promotes good customer relations with facility management, physicians and physician office staff.
• Collaborates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.
• Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements.
• Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.).
• Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
• Informs staff of relevant changes and developments in payer requirements.
• Ensures quality review measurements are in place.
• Facilitates implementation and monitoring of standard policies, processes, reporting and education programs.
• Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.
• Develops specific objectives, budgets, and performance standards for each area of responsibility.
• Identifies and implements process improvements to lower costs and improve services to facility customers.
• Performs staff reviews and prepares performance documents for direct reports.
• Recommends appropriate number of qualified/competent staff.
• Determines staff qualifications and competence.
• Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
• Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

Qualifications

• Required: Bachelor's Degree or higher in business or related field.
• Preferred: Equivalent work experience may substitute degree requirement.
• Required: 3 years of relevant experience.
• Required: Supervisory experience.