Registration Coordinator

Responsibilities

• Enter new orders and shipment information into computerized tracking and proprietary operational systems.
• Maintain accurate, timely, and thorough records in the proprietary database to support seamless logistics operations.
• Review databases regularly to identify exceptions and errors, and correct them promptly to ensure data integrity.
• Trace shipments with steamship lines, trucking vendors, railroads, and other suppliers, and update shipment status in the operations systems.
• Troubleshoot and resolve service exceptions and respond promptly to escalated service requests.
• Provide input to team leaders and group management on departmental initiatives and process improvement projects.
• Perform routine data entry and general office tasks, including typing, faxing, mail distribution, phone messaging, and other administrative duties as required.
• Scan and separate documents within the Document Management System to ensure proper filing and retrieval.
• Update schedules, logs, and task lists on a daily basis to keep information current and accessible.
• Update all required operating systems, including those used for quality assurance and user acceptance testing.
• Collaborate with internal and external clients to support the smooth execution of logistics and transportation services.
• Perform all other duties as assigned to support the efficiency and growth of the department.

Requirements

• High school diploma or equivalent (HSED); some college education preferred.
• At least 1 year of experience with increasing responsibilities in a similar or related industry.
• Strong data entry skills with a focus on accuracy, speed, and attention to detail.
• Proficiency with basic Microsoft Office applications, including Word, Excel, and Outlook.
• Experience using email and computerized tracking systems in a professional environment.
• Customer service skills with the ability to interact professionally with internal and external clients.
• A high degree of problem-solving capability and the ability to handle exceptions and escalated issues.
• Ability to manage multiple tasks, prioritize work, and maintain organized records in a fast-paced environment.

Qualifications

• Some college coursework or post-secondary education in business, logistics, or a related field is preferred.
• Experience in logistics, transportation services, or a related industry is beneficial.
• Familiarity with proprietary databases, operations systems, and document management systems.
• Experience supporting process improvement initiatives or contributing ideas to enhance departmental efficiency.
• Strong written and verbal communication skills for interacting with diverse internal and external stakeholders.
• Comfort working with quality assurance and user acceptance testing processes within operational systems.
• Interest in continuous learning and professional growth within a global logistics environment.