Registration Specialist I (Part Time)

About the role

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years. The Registration Specialist performs routine clerical duties associated with registering patients, gathering all necessary insurance and demographic information, and obtaining appropriate referrals or authorization for patient visits. This position works closely with the Business Office and Front Desk Team Lead to ensure customer service is the first priority at check-in and that all daily tasks are completed in a timely and accurate manner. They must maintain current and up-to-date reference materials on insurance plans as provided.

This role requires availability Monday–Friday 4pm–7pm and Saturday 11am–3pm.

Responsibilities

• Greets and checks in visitors and/or vendors to the clinic according to established protocol and directs them to appropriate clinic locations.
• Ensures clinic is open on time according to the established checklist and adequately staffed for daily volume.
• Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times.
• Monitors the lobby to ensure that patients are being accommodated. Keeps patients apprised of estimated waiting times. Offers assistance if patients or visitors encounter difficulties.
• Maintains up-to-date reference materials on insurance plans as provided by the manager.
• Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.

Requirements

• High School Diploma or equivalent is required.
• Minimum 1 year experience in a customer-facing service position. Medical office reception experience a plus.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
• Ability to quickly learn multi-line phone system.
• Core competencies in customer service, interpersonal skills, communication, teamwork, attendance/punctuality, and confidentiality.

Physical Requirements

The work environment is a typical office setting. The employee must be able to complete their work satisfactorily in an environment with significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.

• Frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day.
• Frequently required to talk or hear and must be able to speak articulately.
• Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• May occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Employee Assistance Program
• Company-sponsored events
• Annual merit increases