Registration Specialist - Family Birthplace

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12-bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience. Today, Saint Francis serves more than 715,000 people across five states. With a 306-bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is the largest healthcare system between St. Louis and Memphis and a powerful economic anchor for the communities it serves.

About the role

The Registration Specialist is responsible for check-in, preregistration, registration, preadmission, and admission. These functions include obtaining accurate and thorough demographic information, ensuring compliance with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission rules and regulations. Responsibilities also include benefit verification, preauthorization requirements, obtaining signatures on consent for treatment, co-pay collection, and other payments on previous balances. The role involves issuing Medicare/Tricare Important Messages, Patient Rights and Responsibilities, and handling HIPAA forms, photo ID, insurance cards, and signed forms or orders.

The Registration Specialist works closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services, promotes harmonious intra- and inter-departmental relationships, and delivers quality customer service. This position requires working and maintaining system work queues, answering telephones, faxing, scanning, and performing various other duties as assigned. The individual will be cross-trained with System Scheduling, Authorization, & Referrals to assist as needed and must handle restricted or confidential information from multiple sources within the Healthcare System.

Responsibilities

• Obtain accurate and thorough demographic information during check-in, preregistration, registration, preadmission, and admission.
• Ensure compliance with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission rules and regulations.
• Perform benefit verification and preauthorization requirements.
• Obtain signatures on consent for treatment, collect co-pays, and process payments on previous balances.
• Issue Medicare/Tricare Important Messages and Patient Rights and Responsibilities.
• Obtain photo ID, insurance cards, signed forms, and orders (when applicable) and scan them into the medical record.
• Work and maintain system work queues.
• Answer telephones, fax, scan documents, and perform other administrative duties as assigned.
• Cross-train with System Scheduling, Authorization, & Referrals to assist as needed.
• Collaborate with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services.
• Promote harmonious and efficient intra- and inter-departmental relationships and deliver quality customer service.
• Handle restricted or confidential information from various sources within the Healthcare System.
• Perform any additional duties assigned by the Supervisor or Manager.

Requirements

• High School Diploma or equivalent required.
• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.
• Proficiency in using computers and software programs is essential.
• Must maintain a professional and courteous manner in all communications with customers and staff.
• Must demonstrate appropriate and timely independent judgment.

Schedule

Part-time position (48 hours per 2-week pay period) with benefits. Typical hours are variable shifts, including 1 day shift (7am to 7pm) and 1 night shift (7pm to 7am) per week.

Benefits

• Comprehensive and affordable health coverage, including medical, prescription, dental, and vision—available on the first of the month after hire date.
• Saint Francis Medical Services Discount.
• Earned Time Off (ETO) based on relevant years of work history, combining vacation, sick, holidays, and personal days into one balance for flexibility.
• Retirement benefits with immediate SFHS matching.
• Education Assistance benefits up to $5,000 per calendar year after one year of service.
• Additional benefits including:
  • Benefit Support through Health Advocate.
  • Employee Assistance Program.
  • Flexible Spending Accounts.
  • Identity Theft Protection.
  • Pet Insurance.
  • Earned Wage Access.

Mission, Vision, and Values

Mission: To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision: To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access, and value.

Values:

• Integrity: Doing what’s right, even when no one is watching.
• Stewardship: Managing resources wisely for the future.
• Faith: Believing in a purpose greater than ourselves.
• Hope: Lifting up those who feel discouraged.
• Joy: Serving others with a grateful, happy heart.
• Compassion: Seeing others through Christ's eyes.
• Excellence: Always striving to be the best.
• Dignity: Respecting human life from beginning to end.