Registration Specialist

Job Description

The Patient Access Services Registration Specialist is the first point of contact at Singing River Health System and must ensure a pleasant experience for both patients and visitors. Key responsibilities include interviewing patients and/or the patient's representative to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. The Registration Specialist also conducts screening for all insurance pre-certification requirements, minimizing medical risk to the patient and Health System liability.

• Contributes to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
• Must have de-escalation training completed by the end of position orientation (90 days).
• Experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
• Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
• Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
• Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
• Must be able to be active for extended periods of time without experiencing undue fatigue.
• Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

• Demonstrate keen mental faculties/assessment and decision making abilities.
• Demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Demonstrate strong written and verbal communication skills.
• Demonstrate ability to work under pressure and meet deadlines.
• Must demonstrate ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

• Possess superior customer service skills and professional etiquette.
• Possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.