Registration Specialist

About the role

The Registration Specialist reports to and receives direction from the Manager, Registration and Denial Management and is responsible for registering patients at Dana-Farber Cancer Institute (DFCI). This role requires a commitment to service excellence, the ability to work in a fast-paced environment, and a knowledge of the overall financial policies and procedures at DFCI.

Responsibilities

• Pre-registers new Adult and Pediatric patients by making/receiving patient calls or receiving/sending messages via a Customer Relationship Management tool.
• Collects and accurately documents patient demographic, financial, and other relevant personal information into Epic.
• Verifies patient identification, and confirms and updates patient demographics, patient contacts, insurance information, and PCP.
• Completes the Medicare Secondary Payer questionnaire with all Medicare Beneficiaries.
• Assists patients with sign up for Patient Gateway and obtains signature for Registration consent forms via eCheck-In when possible: General Consent for Treatment, HIPAA Notice for Privacy Practice, Patient Rights and Responsibilities, New Patient Information, and DFCI Virtual Care Consent.
• Manages insurance coverage questions for patients, potentially working with the DFCI Financial Counselor.
• Works eligibility work queues to identify invalid insurances for patients and escalates patients as needed to a Financial Counselor for assistance.
• Complies with all Dana-Farber and HIPAA confidentiality policies.
• Manages eligibility and coordination of benefits claim denials as assigned through daily work queues and documents activities into the hospital information system; may require contacting the payer and/or the patient to obtain the correct insurance information.
• Updates changes to patient insurance and/or demographic information as needed.
• Reviews daily error reports and makes necessary demographic updates in Epic.
• Implements downtime procedures during planned and unplanned system downtime events.
• Documents daily activities in a timely, thorough, and accurate manner in the hospital information system and department templates.
• Promotes and maintains positive working relationships within the department, within the institute, with Brigham and Women's Hospital, Boston Children's Hospital, and with the DFCI regional campus locations.
• Completes assigned work queues, projects, and other duties, as directed.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 0 years of experience required; 1 year of customer service or hospital/physician office registration experience preferred.
• Basic knowledge of insurance plans, medical registration or billing systems.
• Basic knowledge of Epic or other hospital information systems.
• Customer service and communication skills, both written and verbal.
• Good judgment, tact, and sensitivity.
• Relationship building skills and collaboration.
• Proficient use of Microsoft Office.
• Ability to prioritize work and meet pre-determined deadlines, with direction.
• Ability to work with sensitive patient information and maintain confidentiality.

Pay

$43,800.00 - $51,100.00