Registration Specialist

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Responsibilities

• Performs a variety of clerical duties such as obtaining and processing information to identify and move the patient through the service departments and enable the organization to bill for services rendered in a timely manner
• Interviews patients and/or family members to obtain accurate financial and demographic information to ensure prompt payment
• Verifies the patient’s insurance through the online eligibility system and determines which payer to enter in the account to minimize denials
• For outpatient exams, completes an estimate of charges to determine patient’s liability
• For all other patients, determines financial liability from the insurance response and collects any amount due from the patient
• Scans all required documents and obtains all appropriate signatures from patients
• Completes all forms required by governmental or commercial payers
• Greets and assists patients, interacts with visitors, physician’s office staff, physicians, and other employees following the AIDET principles while maintaining appropriate patient confidentiality
• Provides wheelchair assistance to patients/visitors and transports as needed
• Cross-trains to other registration areas to ensure efficient knowledgeable coverage as needed
• Relocates to other locations as needed per patient volumes
• Maintains knowledge level after training by keeping current on procedures pertaining to each area
• Responsible for reading posted notices, memos, and emails
• Attends department meetings/huddles
• Consistently adheres to all department policies and procedures, including uniform requirements
• Responsible for completing annual hospital and department educational requirements
• Performs other related duties incidental to the work described herein

Requirements

• High School Graduate or Equivalent
• Proven track record of excellent customer service skills
• Ability to navigate through computer systems (Microsoft Office, registration systems, EPIC)
• Good typing/data entry skills
• Good interpersonal skills (work with the public)
• Excellent communication skills (both written and verbal)
• Maintain patient confidentiality
• Previous clerical or customer service experience