Registration Specialist

About the role

The Registration Specialist greets, registers, and assists clients in a professional, courteous, and confidential manner. This role is responsible for patient check-in, appointment scheduling, insurance verification, and maintaining accurate client records within the electronic medical record (EMR).

Responsibilities

• Greet and check in clients for appointments, verifying and updating demographic, insurance, and consent information.
• Provide exceptional customer service to clients, visitors, and staff, maintaining professionalism in stressful or emotional situations.
• Complete necessary recordkeeping tasks, including verifying insurance, completing intake paperwork, and scanning documents into electronic records.
• Schedule, reschedule, and confirm client appointments, coordinate follow-up appointments with providers.
• Avoidance of no-shows by completing insurance verification 3 days in advance and sending no-show letters.
• Assist with scheduling OWI assessments and act as backup for scheduling as needed.
• Maintain awareness of provider availability and adjust scheduling to meet client and provider needs.
• Answer all incoming phone calls and respond to inquiries regarding appointments, services, and procedures.
• Route calls to the appropriate staff, department, or external agency as needed.
• Complete and maintain various reports, including Insurance Verification Reports, No-Show Reports, and OWI Non-Compliance Letters.
• Maintain confidentiality and ensure accurate data entry in EMR systems.
• Work closely with nursing staff, therapists, psychiatrists, and case managers to coordinate client care and communicate relevant updates.
• Interact with outside agencies such as Child Protective Services, Social Services, Probation and Parole, and law enforcement regarding mutual clients as needed.
• Assist with fax distribution, conference room scheduling, and other administrative duties to support Outpatient Operations.
• Provide coverage for other registration areas as needed within North Central Health Care.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum one year of customer service or administrative experience.
• Keyboarding proficiency and ability to use an Electronic Medical Record system.
• Must possess a valid Wisconsin driver's license and maintain unrestricted driving privileges throughout employment and have use of a personal vehicle.
• Must meet and continue to meet all requirements for insurability under the organization's vehicle insurance policy.
• Basic computer program knowledge to work with the Microsoft Suite.

Preferred

• Two years of medical office or registration experience.
• More than one year of working with a diverse patient population, including severe and persistent mental illness and substance use disorders.
• Familiarity with insurance verification process.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• On-site bistro and cafeteria
• Employee assistance program
• Newly updated facility

Pay

The starting pay range for this role is $17.21 - $18.74, based on education and experience.

Schedule

This job is a full-time, in person position working Monday – Friday, 7:30am – 4:00pm or 8:00am – 4:30pm depending on departmental needs.

Qualifications

• Authorized to work in the United States without the need for current or future employer sponsorship, including but not limited to visa sponsorship or employment-based immigration support.

Skills

• Customer service skills
• Medical office experience
• Electronic Medical Record (EMR) system proficiency
• Insurance verification process knowledge

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• On-site bistro and cafeteria
• Employee assistance program
• Newly updated facility

North Central Health Care

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more.