Registration Specialist

Job Duties

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Sets up appointments based on referring provider's orders and ensures all orders are complete and match the appointment scheduled.
• Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• A high school diploma or GED
• One year of customer service or one year in a healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency
• Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness

Preferred Qualifications

• An associate’s degree in health care or related field
• Two years of registration/insurance verification in a healthcare setting
• Knowledge of medical terminology
• Bilingual - Spanish/English